Frequently Asked Questions

Commercial & Industrial - Typical Questions That Arise After Suffering a Loss

How long can I expect to be out of operation?

This is one of the most common questions NFA is asked… every business and the loss it has sustained is different. Some operations may be interrupted for a short period of time, while others may take months, or longer, to rebuild.

How can I determine how much Business Income I’ve lost?

Business Income is extremely difficult to prove, because of its theoretical nature and as the period of interruption is analyzed, there are many different factors that may need to be considered, like changes in marketing and pricing.

The Period of interruption is defined as the “reasonable amount of time necessary for the insured to resume business.” This is not a clear cut time period, and not solely based on the amount of damage suffered, but will also encompass the amount of time needed to restore the business to the level that it would have enjoyed has the loss not occurred…is ‘extended period of indemnification’ included within your insurance policy?? This Extended Period of Interruption coverage can be added to your policy, but knowing if it is included within your current policy can be critical, when it comes to the survival of your business.

  • How is the value of my damage stock determined?
  • What if I lose my clients as a result of being out of operation?
  • I do not own the building I operate out of, what am I responsible for as far as repairs?
  • Can I find an alternate location to operate from, while we rebuild the structure?
  • What will happen to my employees?


These are just a few of the hundreds of questions that may be going through your mind. Let NFA’s experienced team take the burden of dealing with your insurance company off your hands, so you can focus on the necessary steps to rebuild your company.

Radio Show Discussing Complex Insurance Claims

Greg Serio - Former Superintendent - NYS Insurance Department
Greg Serio - Former Superintendent - NYS Insurance Department
Ronald J. Papa - President NFA
Ronald J. Papa - President NFA